Better practice and benchmarking are all about continuous improvement. They benefit IS functions at all stages of their development by showing them how to migrate to more added value services.Better practice studies and benchmarking studies are two ways for IS functions to measure their effectiveness and the level of service they are providing to internal and external clients.

Better practice studies are often confused with benchmarking studies, an unfortunate mistake that leads many IS functions that could otherwise gain substantial benefits from participating, to overlook them.

In brief, benchmarking studies focus on quantitative measures and thus IS functions can assess where they are in the ranking. Such studies require good information systems and a substantial commitment in time, liaison with fellow participants, fine tuning definitions and collecting comparable data.

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