It goes with out saying that the people in an organisation, are the organisation. Since Kaplan and Norton introduced the concept of a balanced scorecard (BSC) it has become increasingly more important for companies to track staff satisfaction and act upon those major areas of concern. Kaplan and Norton dedicated a section of the BSC to “learning and growth” Some organisations who have introduced the BSC have gone one step further by adding another section called employee perspective.
It is necessary to find a way to cost effectively and efficiently gain feedback on a quarterly or four monthly basis if you have a BSC or are serious about measuring employee satisfaction.
The purpose of this article is to help the reader implement a cost effective staff opinion survey which can be run 3 to 4 times a year.